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ATTRACT · RESPOND · ORGANIZE · RECOVER

Don’t let your next
customer walk away.

We respond, follow up, and look after every opportunity.

RetenMe helps you attract, respond to, organize and win back customers so your business doesn’t lose opportunities to lack of time, follow-up or attention.

Book a conversation See our services

No one-size-fits-all pricing: every proposal is built around what your business needs.

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AI with human supervisionEnglish and SpanishTailored proposal
Glass front of an office lit up at night, with the desk and bookshelves visible from outside.
BUSINESS HOURS END. OPPORTUNITY DOESN’T.

Your team is off.
The opportunity stays.

11:42 PM
RetenMe in actionILLUSTRATIVE DEMOSystem active
JD
New customerRoofing inquiry · Website
11:42 PM
Hi, I need an estimate to replace my roof.
RetenMe AI 11:42 PM
Happy to help. What city is the property in?
PhoneWhatsAppSMSEmailFormsWeb chatCalendar

One connected experience. From the first message to the confirmed appointment.

01 / WHAT HAPPENS TODAY

Your customers are already looking for you.
The hard part is getting back to all of them in time.

When the day fills up, this is what slips through first.

WhatsApp message
↳The customer is still waiting for a reply
Quote sent
↳No one followed up
Incoming call
↳Missed call, never returned
Social media
↳Last post was months ago
“What are your hours?”
↳The same question, all day long

It isn’t a lack of effort. It’s a lack of time, follow-up and a system.
That’s what RetenMe helps you put in order.

02 / WHAT WE DO

Five ways we help you
stop losing opportunities.

Start with a single service or combine several. Here’s each one in plain language: what we do and what your business gets.

A man takes a phone call at his desk in the evening while looking at his computer, in a warmly lit office.
Group 01

Respond and assist

Every customer gets a clear, timely answer on the channel they prefer.

  • Multichannel response

    We answer WhatsApp, email, SMS, website forms, phone calls and web chat from one system, using your business information.

    What your business gets: Fewer customers left waiting and fewer messages lost across apps.

  • Knowledge base and FAQs

    We gather your services, hours, policies and common answers into a knowledge base the AI uses to reply.

    What your business gets: Consistent answers, and your team stops repeating the same thing all day.

  • English and Spanish support

    We reply to each customer in the language they write in, in your business’s tone.

    What your business gets: More customers served comfortably in their own language.

  • Human supervision and hand-off to a person

    When a conversation needs it — a complaint, a special case, or something the AI shouldn’t answer — it goes to your team or ours.

    What your business gets: AI handles the repetitive work; people make the important calls.

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A small business owner reviewing her website on a laptop next to the shop counter.
Group 02

Attract and present

Anyone who finds you quickly understands what you do and wants to get in touch.

  • Website redesign and optimization

    We refresh your site’s design, copy, navigation and mobile experience, and make the buttons to call, message or request a quote easy to find.

    What your business gets: A website that explains your services and makes it easy to contact you.

  • Social media content and publishing

    We plan, create and schedule posts, and help with messages and comments based on the platforms and scope we agree on.

    What your business gets: Active, professional social profiles without having to think about them every week.

  • Review requests

    After a service or visit, we send your customers a friendly invitation to share their feedback.

    What your business gets: More genuine reviews that help new customers trust you.

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A clinic receptionist confirming an appointment on a tablet with the calendar open.
Group 03

Organize and automate

Repetitive tasks move forward on their own and every request gets recorded.

  • Automation for repetitive tasks

    We connect forms, email, spreadsheets, calendars or your CRM so information moves from one place to another without retyping it.

    What your business gets: Less manual work, fewer mistakes and more time to serve customers.

  • Appointments, reservations and quote requests

    We take the request, ask for the details you need and book it on your calendar — or have it ready for your team to quote.

    What your business gets: Complete, organized requests without the back-and-forth.

  • Reminders and confirmations

    We send reminders before each appointment and ask for confirmation; if someone needs to change, we help them reschedule.

    What your business gets: Fewer forgotten appointments and a more reliable schedule.

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An advisor returning a call on her phone while checking notes in a notebook, in a naturally lit shop.
Group 04

Follow up and recover

No interested customer goes unanswered just because nobody had time to reach out again.

  • Lead follow-up and reactivation

    We follow up with people who asked for information or a quote, and reconnect with past leads who gave permission to be contacted.

    What your business gets: You recover conversations that would otherwise have gone cold.

  • Lead qualification

    We ask the questions you define — service, area, budget, urgency — to identify who has the strongest buying intent.

    What your business gets: Your team spends its time on the people closest to a decision.

  • Missed-call recovery

    If you can’t pick up, we text the customer to find out what they need and keep the conversation going.

    What your business gets: A missed call doesn’t have to be a lost customer.

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A business owner and an advisor reviewing a weekly report together on a laptop at a work table.
Group 05

Measure and improve

You know what’s happening with your opportunities and what’s worth adjusting.

  • Opportunity and follow-up reports

    We share a clear summary: how many inquiries came in, how many were answered, which are still in follow-up and which need your team.

    What your business gets: Decisions based on information, not guesswork.

  • Ongoing review and improvement

    We review conversations, correct answers and adjust rules as your services, hours or seasons change.

    What your business gets: A system that gets better over time instead of standing still.

  • Custom quotes

    Every proposal is built around your channels, volume and goals. When it’s feasible and expressly agreed, we can also consider results-based models. See how we quote.

    What your business gets: You pay for what your business needs, with a clear scope from day one.

Not sure where to start? That’s normal. Tell us what’s going on and we’ll suggest a first step.

Tell us what you need
03 / HOW IT WORKS

Four clear steps,
before and after we start.

01
WE LISTEN

We get to know your business.

We talk about how customers reach you, which questions keep coming up, where opportunities slip away and which tools you already use.

02
WE DESIGN

We design a solution that fits.

We define channels, answers, follow-up rules and when a person steps in. You get it in writing, with scope and a quote.

03
WE SET UP

We set it up and test it.

We load your business information, connect what we agreed on and test conversations with you before anything goes live with real customers.

04
WE IMPROVE

We supervise and improve.

We review conversations and results, fix what’s needed and adjust the system as your business changes.

04 / USE CASES

For businesses that receive inquiries, appointments or quote requests.

A few examples of how RetenMe can help. Every setup is adapted to how you work.

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A family restaurant employee taking a reservation call behind the counter.

Local and home services

Plumbing, HVAC, cleaning or landscaping: a customer writes on Saturday night; RetenMe takes their details and area, and has the visit ready for your team to confirm.

Professional services

Accountants, attorneys or consultants: answers general questions, explains which documents are needed and books a first call. It does not give legal or tax advice.

Clinics and practices

Dental, aesthetics or physical therapy: books, confirms and reminds appointments, and answers hours and location. Medical questions always go to your staff.

Construction and remodeling

Takes quote requests, asks for photos, measurements and project location, and follows up on quotes you’ve sent.

Restaurants

Handles reservations and questions about the menu, hours or private events, and asks for a review after the visit.

Education

Schools, academies and courses: answers questions about enrollment, dates and requirements, and follows up with people who asked for information but didn’t finish registering.

Real estate

Answers property inquiries, asks about area, budget and timeline, and books showings with the right agent.

Other businesses

Auto shops, gyms, agencies, retail… If your business gets inquiries or quote requests, there’s probably a process we can organize.

Illustrative examples. What RetenMe answers — and what it doesn’t — is defined with you before we start.

05 / SUPERVISION AND TRUST

The speed of AI.
The judgment of
people.

RetenMe’s AI doesn’t improvise. It works with the information you approve, follows rules defined with you and is supervised by people. If it doesn’t know something, it doesn’t make it up.

Your business rules, in every conversation.
AI ACTIVE
Answers with your information
Follows up
Books appointments
Organizes requests
Alerts your team
HUMAN SUPERVISION
ReviewCorrectionsSpecial casesHand-off to a person

The scope of review and hand-offs is defined in your proposal.

Our commitments

  • Answers only with approved information

    It uses your services, hours, policies and FAQs. If a question isn’t covered, it says so honestly, takes the details and alerts a person.

  • Hand-off to a person

    Complaints, special cases, sensitive topics or anything you decide go to your team or ours, with the conversation’s context.

  • Clear limits

    It doesn’t give medical diagnoses or legal or financial advice, and it doesn’t promise prices, discounts or terms you haven’t approved.

  • Privacy and permissions

    We use information only to serve your customers, request only the access we need and contact only people who gave permission.

  • Human review

    We review samples of conversations and correct answers. It doesn’t mean a person reads every message; the scope is agreed with you.

  • You stay in control

    You can request changes to messages, rules or hours, or pause a workflow whenever you need to.

06 / PRICING

Every business is different.
So is your proposal.

We don’t publish fixed prices because two businesses rarely need the same thing. First we understand how you operate, then we send you a clear written proposal before anything starts.

Every proposal includes, in writing:

  • Scope and deliverables
  • Implementation timeline
  • Payment structure: setup, monthly fee or whatever applies
  • What is not included
Request a proposal

What shapes your proposal

Channels
Which ones you want covered: WhatsApp, calls, email, SMS, forms, chat or social.
Volume
Roughly how many inquiries, calls or requests you receive per month.
Integrations
Whether we need to connect your CRM, calendar, spreadsheets or other systems.
Services
Which service groups you need and whether it includes your website or social media.
Goals
What you want to achieve and how we’ll measure whether it’s working.
Support level
Supervision, languages, hours and how often you want reports.
07 / FREQUENTLY ASKED QUESTIONS

Frequently asked
questions.

Don’t see your question?
Write to us and we’ll answer it.

Tell us what you need
What exactly does RetenMe’s AI do?

It answers messages, asks questions to understand what the customer needs, books appointments, sends reminders and follows up. It does this with your business information and rules, and with human supervision. It doesn’t replace your team’s judgment.

What happens if the AI doesn’t know the answer?

It doesn’t make one up. It tells the customer a person will follow up, saves the question and alerts your team or ours, based on what we define with you. We then use those questions to improve the answers.

Does it work with WhatsApp?

Yes. We can respond and follow up through WhatsApp Business. Before starting, we review the platform’s requirements, the number you’ll use and the permissions needed to send messages.

Can it answer phone calls?

Yes. Depending on your provider and setup, we can answer calls, handle common questions and take details. If a call goes unanswered, we can also text the customer to continue the conversation.

Can I keep my current business number?

In many cases, yes — by connecting it or forwarding calls. We review your provider and setup before confirming.

Can it book appointments or reservations?

Yes, on compatible calendars, following your availability and rules. It can also send reminders and ask for confirmation.

Do you also manage social media?

Yes, as a standalone or combined service. We plan, create and schedule posts, and help with messages and comments based on the platforms and scope agreed. You approve the content plan.

How does lead follow-up work?

We define with you when and how to contact people who asked for information or a quote, how many times and through which channel. Follow-up stops if the person replies, books or asks not to be contacted.

Do you support English and Spanish?

Yes. RetenMe can assist in English and Spanish and reply in the language each customer writes in.

Does a person review the conversations?

Yes. Human supervision is part of the service: we review samples of conversations, handle cases that are handed off and make adjustments. It doesn’t mean a person reads every message; the scope is defined in your proposal.

Does it connect to my CRM?

It depends on your CRM and the access available. We check compatibility and confirm which data can be connected before implementing. If you don’t use a CRM, we can start with something simple.

How long does implementation take?

It depends on the channels, integrations and services. A simple setup takes less time than one with several integrations. Once we understand your operation, we give you a plan with clear dates.

How much does it cost?

Each proposal is quoted based on channels, volume, integrations, services and goals. We don’t publish fixed prices: we send you the scope and cost in writing before we start.

Can I pay only for results?

In some cases a results-based model can be agreed, but it doesn’t apply to every project. It depends on the type of business, whether the result can be measured, the permissions available and the terms we agree on in writing. Many projects include a setup fee, a monthly fee, or both.

RETENME

Your next customer could be
messaging you right now.
Make sure someone answers.

Tell us how customers reach you today and where you feel opportunities are slipping away. We’ll tell you honestly whether we can help, and how.

Book a conversation WhatsApp

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